Contact | Lounge Network

Contact:

If you have a question, please check our Knowledgebase Manager first before filling in the form below, to see if your question has previously been answered. To troubleshoot 'Email Problems', click here, and for 'Website Problems', click here.

If you are experiencing a problem with the hosting network, please first check our Network Status Page to see if the issue has been posted on it, before you email us. Up to date Network Information can be viewed here.

If you require your .NZ domain names UDAI (Unique Domain Authentication ID), please visit the Domain Manager.

Contact Form:

Your Name:
Your Websites Domain Name:
Your E-mail:	If you are having an issue with your email, please enter an email address that you can receive our reply with. We are not able to help you if you can't receive our emails. You can setup a free Gmail email account here.
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For security purposes, please also enter the 4 digit security number displayed in the image above, into the box below.

To submit an 'Emergency Support Request', please click here

Real-time Sales Chat:

Please note that our online sales chat is for sales enquiries only. Any web hosting and domain name support enquiries must use our online support form, situated to the left.

Postal Address:

Lounge Network
PO Box 47116
Trentham
Upper Hutt 5143
Wellington
NEW ZEALAND

Email Addresses:

General Information:

Hosting & Domain Support:

Accounts Department:

Useful Tip: Please only send us a single email, as multiple emails may be treated as spam by our mailserver software, and could be automatically deleted from the mail server. This also applies to sending us emails via the email form to the left.

How to make Payments:

We accept payments by either Direct Credit, Automatic Payment, or Cheque. For information on making payments to us, please click here. Payments can be made using either Internet Banking, Telephone Banking, or by mailing us a cheque.

A Note Regarding Telephone Support:

We do not offer telephone sales or support for our web hosting or domain registration services. From our experience, email is a far more efficient method for communication, and resolving any technical issues. It also allows us time to discuss solutions to questions with other members before we reply to you. Due to this, we are able to pass the cost savings on to our clients with affordably priced hosting plans and domain registration. Therefore please don't email us requesting a call back, as we don't have a telephone call centre.