In recent weeks we have seen a dramatic increase in the number of new potential web hosting clients contacting us, looking for a new NZ based web hosting provider, and wanting to find the Best NZ Web Hosting for their website and email.
The types of people contacting us mainly fall into one main category. They have told us that their website and email have had downtime or reliability problems, and they are having trouble getting any form of support from the web host. They also tend to be paying very little for their web hosting, but they are still expecting a premium level of web hosting service and support for that money. The fact is, if you are paying very little for your web hosting, then it is not likely to be top quality hosting, and the customer support will unlikely be the best quality either. As staff wages are a significant part of any NZ web hosting companies costs, if they are making only a small amount of money, then they will either have very few staff or will be paying people who will not be the best quality. Some web hosts can take over a week to reply to technical support emails, which we consider unacceptable in this day and age.
Over the last 12 years, we have transferred many clients over to our NZ Web Hosting Services, as we offer superior web hosting and email services. We regard our web hosting and email as some of the most reliable and most robust in New Zealand. As a result and we have a very low customer churn rate.
As we have been providing professional level web hosting since 2001, we have seen it all when it comes to Web Hosting in NZ. When a new web hosting company starts up, it will usually be setup to undercut the competition on price. They may say things like, you are paying too much for your current NZ web hosting, and we are cheaper, so we are better, etc. But the fact is that not all web hosting is of the same quality, as web hosting isn’t a commodity service. The less you pay, the more likely it is that many more websites will need to be crammed onto that server, than with companies charging more. This in turn affect reliability and website loading speeds.
Many NZ Web hosts will also either sell domain names below cost, or give them away for ‘free’ if you sign up to hosting with them. We have seen domain providers selling domains substantially below our own cost price. We don’t know how that can be a sustainable business model. In many cases it isn’t sustainable, because many web hosting companies don’t hang around for long. Many of the companies that were around in 2001 when we first started, are no longer operating, or have been absorbed by other companies.
So the moral of the story, is never buy NZ Web hosting based price, as it is often false economy, especially if you require a business grade reliability. When you encounter problem, it will likely end up costing you a lot more than the saving you have made, in lost business, and the time and frustration you have spent trying to get the problems resolved.